Frequently Asked Questions
How long does shipping take?
Our standard shipping time is 2-3 days, but please note that during sale season it may take up to 7 days.
How do I check the status of my order?
Check email (including spam folder) for confirmation and order number. Message order number at 0300 0000000 for updates.
What are the available payment options?
We have 4 available payment options:
- Cash on Delivery (COD)
- Online payment with Debit & Credit Cards (Visa and MasterCard)
- Easy Paisa & Jazz Cash
- Direct bank transfer from banking application.
What are the delivery charges?
We charge Rs.499 on all orders under the value of Rs.4,999.
Do you accept returns and exchanges?
Products purchased from MAIRA STUDIO can be exchanged within 7 days of purchase only under the following conditions:
- The product(s) is faulty, damaged or defective at the time of delivery.
- The product(s) does not match the order placed by the customer.
You are required to notify Maira Studio within 7 days of delivery by filling in the Exchange & Refund Form available inside your order package and send it back to us at our address
Maira Studio - May Tarders The Mall of Sialkot, Aziz Bhati Shaheed Road, Sialkot Cantonment, Sialkot, 51300, along with the items to be exchanged/ refunded via traceable delivery service.
We require photographic evidence of the defective item in the allotted time that you can share on our WhatsApp number 0300-0000000.
At MAIRA STUDIO we strive to be fair and take disputes very seriously.
Can I cancel my order?
You may cancel your order any time before the order has been processed or shipped by our warehouse team.
How do I decide the best size for me?
We have size charts available for all products on our website (on each individual product page) to assist you in choosing the ideal size . Generally, our sizes are standard. However, the oversized items are specified with the product. All size charts under each product are in inches.
Where do you deliver?
We deliver across all cities in Pakistan.
What should I do if the items I am looking to purchase are out of stock?
We recommend you follow our social media accounts on ( facebook, TikTok and Instagram) for all updates regarding restocks. However, we try our best to ensure all items are restocked quickly for our valued customers.